Refund Policy

Last updated: August 17, 2026.

Current EN-US storefront status: paid EN-US checkout is not active on this draft. No EN-US purchase should be made from this page.

1. When EN-US sales open

The applicable refund window, currency, checkout provider, and any additional guarantee will be shown clearly with the offer or at checkout before payment is completed.

2. How to request a refund

For an eligible purchase, use the refund or support process provided by the checkout platform used for that transaction. Keep the email address used for the purchase and the order reference available.

3. Payment security

Never send a password, authentication code, login code, or complete payment-card number by email or direct message.

4. Refund processing

After a refund is approved, the timing of the credit depends on the checkout provider, payment method, financial institution, and any mandatory rules that apply.

5. Access or delivery problems

If a future payment is confirmed but the digital material does not arrive, check spam or junk folders and the purchase account provided by the checkout platform. If the problem continues, email contato@alfakids.store.

6. Mandatory rights

This policy does not limit consumer rights that cannot legally be waived in the jurisdiction applicable to a transaction.